Shipping policy

Thank you for visiting and shopping at www.eshopty.com. Following are the terms and conditions that constitute our Shipping Policy.

Enjoy free, fast and tracked worldwide shipping!

Order cut-off time: 10pm

 

Order Processing Time

All orders are processed within 1 to 3 business days, Monday through Friday, excluding weekends and holidays. Please note that we do not ship orders on the same day they are placed. Allow up to 3 business days for order processing.

Delivery Guarantee & Refunds

Contact us if your parcel doesn't arrive after the estimated delivery time. We offer refunds or discounts for late deliveries.
Refunds are guaranteed for deliveries taking more than 45 days, except for conditions beyond our control, such as wrong address, recipient unavailable, postal strike, and force majeure. Reach out to us, and we'll issue a refund accordingly.

 

Estimated Shipping Time & Costs

We are pleased to offer free worldwide shipping.

 

Please note that these are estimated delivery times only, therefore eShopty is not guaranteeing delivery dates.

Shipping Delays

Shipping delays may occur during holidays like Thanksgiving, Black Friday, and Cyber Monday. We are working diligently to expedite your orders. Note that tracking information may take up to 5-7 business days to update after receiving your tracking number.

NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

Tracking Your Order

Once payment is processed, you'll receive an email confirmation indicating your order has been processed (within 3 business days). A second confirmation email will be sent once your order ships, containing your tracking number and a link to track your package. Please allow 5-7 business days for tracking information to appear. Track your package here.

In some rare cases, the tracking information may not update but you will still receive your order. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at support@eshopty.com and we'll assist you to resolve the issues at our earliest.

 

Wrong Address Disclaimer

It is the buyer’s responsibility to enter the correct shipping address at checkout. Due to fast processing times, changes or cancellations are only possible within 24 hours of placing an order.

• To request an address change, contact us at support@eshopty.com within 24 hours. While we will do our best to update your address, we cannot guarantee changes if the order has already been processed.
• If the order has shipped with an incorrect address, it may be returned to our warehouse. In that case, we can reship it to the correct address once received.
• If the order is lost due to an incorrect address provided by the customer, the customer will have two options:
  1. Reorder the item at their own expense.
  2. Request a refund (excluding shipping costs).

 

Order Modification Disclaimer

Verify product details during order placement. Contact us within 24 hours for order modifications. While we'll make every effort to accommodate changes, adjustments may not always be possible after the order is processed. If necessary, return options are available upon receipt of the order.

About Tax

Imported goods/services may be subject to taxes and are governed by country laws. eShopty is not responsible for any tax invoices charged for its products. Please contact your local customs office for details and information.

 

Contact us

eShopty LLC

From 9am. to 6pm. (EST) Monday to Friday

Tel: +1 (302) 415-3133
E-mail: support@eshopty.com
Address: 1207 Delaware Ave, Suite 3779
Wilmington, DE 19806,
United States