FAQ
Please read before contacting us:
Important : Here we gather the most important questions and answers to provide the information you need to know, if you don't find an answer to your concern on this page, write directly to support@eshopty.com, through our Contact Form at the bottom of this page or call us on +1 (302) 415-3133 and we will be happy to provide you with the help you need.
The order is processed between 1 and 3 business days and the standard delivery time is 7 to 15 business days.
If it's been less than 15 business days, you will just have to arm yourself with a little more patience, your item is on its way!
If all of your order has still not arrived after 15 working days maximum, please contact us so we investigate the tracking code and resend again if necessary.
To track your order, click on the link Track my Order and enter your tracking code. It has been sent to you by email within 5-7 business days after your purchase.
If you don't have it, please check your spam, if it's not there please contact us so we can provide your more information.
If your item arrives broken or damaged, please contact our customer service team by email with a photo or video of the problem you encountered and we will send you a new item immediately. If you do not get an answer from us within 24h (monday to friday) please check your spams, we answer 100% of emails. Otherwise contact us by phone.
Yes, please contact us by email first to open a support ticket to validate your intention to return this item for exchange and to complete the return process.
Please refer to our return and refund policy.
Absolutely, contact us and we will let you know the procedure. You have 30 days from receipt of the goods. You just need to send the item back to us and we will proceed to the refund. Please refer to our return and refund policy.
We invite you to use our contact page, or our email support@eshopty.com
We are committed to respond by Email within 24 hours monday to friday. If those canals are not convenient for you, you can contact us over the phone.
Your question is not included in this FAQ?
You can contact us Monday to Friday from 9am. to 6pm. (EST) by email at support@eshopty.com or via the contact form below. Please be sure to include your full name and email address so that we can open your support ticket immediately. Our customer service team will get back to you within 24 hours.